Description

Responsibilities

• VIPs must be present 15 minutes before the branch opens.
• Branch Manager/ Senior Team leader will open branch in the presence of the VIP Officer.
• VIP Officer needs to ensure they conduct a perimeter patrol before the branch opens
• VIP need to check around the premises for any suspicious movements before the branch is opened
• VIP Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening/ closing of the branch.
• VIP Officer needs to conduct a floor walk once branch is open, to observe all is order.
• VIP officer must valid all observation checks are completed before the Branch Manager / Senior Team Leader continues with their daily checks.
• During opening and closing, one VIP must be positioned away from the entrance, observing his/her colleague and checking for potential danger.
• Patrolling should include inside and outside the branch entrance, back areas and all parking areas.
• Ensure all two-way radios are fully charged, for early morning usage. Report faulty equipment immediately.
• Charge the batteries overnight so that they are useable from the beginning of your shift.
• Ensure all panic button and two-way radios are in good working conditions and keep safely.
• VIP Officers must carry their panic buttons, two-way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
• The VIP Officer that is posted to the searching zone must use the scanner to search all guest entering the branch including team members.
• Ensure at the searching zone the branch door or the gate is always kept close.
• VIP Officers are not allowed to cross gender scan guest entering the branch.
• Male guest must be scanned by only male VIP Officers, female guest to be scanned by only female VIP’s.
• VIP Officers must ensure to search female bags with a stick. Male guests are not allowed to bring in their bags.
• VIP Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the amount of vehicles entering and exiting the building.
• End of day closing procedure, VIP Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
• VIP Officers must attend branch meeting when notified by the Branch Manager to attend.
• VIPs to assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.
• First impressions last - VIP Officers are at the forefront of Hollywood.
• VIP Officers are the first encounter with the guest.
• Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”
• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
• Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
• Ensure to treating our guest with respect and have the good attitude at all times.
• When Guests are leaving the branch VIP Officer to wish the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again”
• VIP Offices must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only)
• Scan all persons entering the premises including team members.
• Be observant of guest leaving the branch, identify if they entered the branch with something you noticed and are leaving without that object.
• No bags are allowed inside the premises.
• No Weapons/Guns are allowed into the premises (except on an official law enforcement officer).
• No person under the age of 18 is allowed into the premises.
• If you are dealing with a difficult customer contact your colleagues and press the panic button before the situation escalates out of control.
• In ranches with no liquor licence, No alcohol is allowed on the premises.
• Credit bets are not allowed to be taken by any team member.
• VIP Officer on duty are not allowed to take bets with Amadoda uniform.
• VIP Officers on duty are not allowed to utilize the Limited pay-out machine.
• While on duty you will not sit or lounge, make use of your cell phone or eat.
• No smoking on duty.
• You will not report for duty under the influence of alcohol.
• You will not abandon your post. This could lead to disciplinary action against you.
• You are not allowed to sleep on duty. This will lead to disciplinary action against you.
• You will not have casual conversations with friends/other team members while at your post.
• You will not accept tips from the guest

Requirements

• Registered with PSIRA (Private Security Industry Regulatory Authority)

Skills & Competencies

• Demonstrate good analytical skills.
• Strong computer skills.
• Demonstrate creative skills.
• Strong sense of accountability.
• Work under pressure and able to meet deadlines.
• Demonstrate excellent attention to detail.
• Must be able to plan effectively and efficiently in order to meet deadlines.

A bonus to have: