Description

Responsibilities

• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Ensure efficiency in terms of answering the telephone, directing calls and ensuring the calls are directed to the correct individuals
• Ensure all communications with clients are professional, resulting in compliments.
• Resolve all customer queries efficiently, and within agreed timelines.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Serve as first point of contact to FNB visitors, determine their needs and direct them accordingly.
• Manage own development to increase own competencies

Requirements

• Matric and additional certification in Office Management is a plus
• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite

Skills & Competencies

• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude