An exciting opportunity exists for a Branch Ambassador to join the Mukuru team in Pretoria.
The main purpose of this role is to act as a Mukuru brand salesperson.
The Mukuru Ambassador reports directly to the Branch Manager. This position is responsible for providing customers with company information and signing them up for the Mukuru services on the Mukuru app. They are responsible for accurately capturing customer details as well capturing FICA required documentation and photos. The Mukuru Ambassador is situated in the banking hall of the branch. Internal Liaison takes place with all Agent Support Consultants. External liaison takes place customers.
Ensure the table is arranged in hall in a tidy manner
Ensure all required documents (i.e. sending and receiving, self-employed forms, employer form, claiming for fraud form) are available
Ensure phone is charged overnight for use every morning
Manage the queue in the banking hall
Maintain awareness of any security issues in the banking hall
Welcome all customers into the banking hall
Establish their need and provide assistance/direction
Provide new customers with forms/assist them to complete the forms and direct them to the correct counter
Provide accurate information regarding Mukuru services
Explain to potential customers what Mukuru does and how transfer work
Provide potential customers with the various locations where money can be sent to
Assist customers by providing information / demonstration on how to create a money transfer on their phones
Contact the Call Centre to assist customers who have issues (i.e. OTP)
Issue new card if a customer has been blocked and send message to support to transfer funds to new card
Assist customers to stop lost cards via USSD and issue a new card
Resolve questions where possible, or refer customer to the Tellers or branch manager
Provide customer with all the information regarding registration
Capture customer information and personal details into the Mukuru app and ask customer to read the indemnity
Take a clear photo of the customer and save it
Capture a photo of the proof of address and proof of income, and capture the income amount accurately
Ensure customer gets an OTP in order to proceed with sign-up
Complete sign-up and submit for verifications to approval
Resolve any queries from the verifications team if required
Explain to customers the steps required to complete a money transfer
Ensure all customers are treated fairly in accordance with the Consumer Protection Act 68 of 2008 Ensue FICA regulations are met in terms of documentation and clear photographs
Check the customers documentation to ensure it is valid
Complete daily system tests on system, must achieve 100% or go back and try again
Complete daily quiz and overall monthly quiz competition
Submit monthly assignments timeously
Attend quarterly training and test sessions
Provide professional customer service at all times
Give information based on the training received
Maintain customer confidentiality
Monitor and manage own targets
Attend monthly performance meeting with Branch Manager
Attend all required training courses for new products
Requirements
Grade 12 / or equivalent (Desirable)
Skills & Competencies
Understanding and speaking of a Zimbabwean/Malawian/ other relevant language (Essential)
Employment Echo
