Point of Sale Assistant

Description

As a POS Assistant, you will provide essential support for the smooth operation of our Point-of-Sale systems across restaurants. This entry-level role is ideal for someone eager to learn POS technology, assist with basic troubleshooting, and ensure accurate transactional data flow under the guidance of the POS Manager.

Responsibilities

•  Assist with basic POS setup, menu updates, and configuration under supervision
•  Help monitor system performance and report malfunctions to the POS Manager
•  Support the rollout of system updates and new features at store level
•  Verify accuracy of daily sales data entry and transaction records
•  Assist in compiling basic sales reports for review by management
•  Flag discrepancies in data flow or recording for resolution
•  Provide first-level support for common POS issues (e.g., printer errors, login problems)
•  Escalate complex technical problems to the POS Manager or IT team
•  Help maintain POS hardware (terminals, printers, scanners) in working order
•  Maintain logs of system issues and resolutions
•  Organize POS-related documentation (manuals, update records)
•  Coordinate with vendors for equipment servicing (as directed)

Requirements

•  Education: Matric certificate
•  IT Diploma or degree advantageous
•  No prior POS experience required (retail/hospitality background a plus)

Skills & Competencies

•  Computer proficiency (Windows, Excel, Microsoft Outlook)
•  Willingness to learn POS software (GAAP/Pilot/Micros)
•  Attention to detail for data accuracy
•  Problem-solving mindset
•  Clear communication for team support