Inbound Collections Agent

Dealing with both inbound and outbound calls within the guidelines of the set legal framework

Obtain “promise to pay” from customers

Achieve daily collections targets and monthly KPA targets

To rehabilitate accounts in an efficient and professional manner

To advise customers on product, legislative and account related queries

To achieve customer satisfaction at all times

To action customer instructions in an efficient and timeous manner

To action administrative requirements related to customer account management

Adhere to workforce schedule i.e. lunch and body breaks

Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business