Description

Are you a service orientated professional with good attention to detail and the ability to work in a Call Centre environment? Do you have a natural ability for customer service and an enthusiastic attitude? Cartrack is one of the largest vehicle telematics companies globally. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating an entrepreneurial start-up culture.

Responsibilities

•  Monitor telematics alerts in real-time and take appropriate action in line with company protocols (e.g. harsh braking, speeding, impact events).
•  Analyze driver behavior trends and identify patterns that require escalation or intervention.
•  Generate and distribute daily/weekly reports on fleet performance.
•  Investigate and resolve technical issues related to telematics data (e.g., missing data, inaccurate GPS tracking).
•  Maintain accurate records of telematics escalations and resolutions for auditing and reporting purposes.
•  Assist in implementing driver coaching programs based on telematics insights.
•  Perform any other duties as assigned by the Manager.

Requirements

•  National Senior Certificate (Grade 12) or Equivalent.

Skills & Competencies

•  Strong administrative skills
•  Excellent organizational and multitasking abilities.
•  Document management.
•  Excellent oral communication skills to interact effectively.
•  Compliance Awareness.
•  Strong writing skills.
•  Ability to analyze data and generate reports.
•  Problem-solving.
•  Attention to detail and accuracy in administrative tasks.
•  Ability to work shifts both day and night (6am to 6pm and 6pm to 6am)