Description

Providing Support to all Consumer and Corporate clients on the functionality/health of Tracker units. All queries and request will be assisted/dealt with efficiently and professional.

Responsibilities

•  Provide telephonic service existing clients.
•  Handle after Installation product support related queries (TomTom, Empower, Skygistics and Skytrax related queries)
•  Liaise with internal / external clients, branches, consultants, as well as fitment departments
•  Capture, maintain and update customer and vehicle details
•  Communicate with the Cancellation department when receiving cancellation request from the clients
•  General office administration (Pull reports, Investigation, Roaming and Login/reset passwords)
•  Provide feedback to the internal and external customers
•  Creating, allocate and follow up on service requests
•  Handle internal and external complaints on Telephonically and emails
•  Any other related tasks or duties assigned by the Supervisor / Line Manager
•  Adherence/Comply to schedules as determined on the Telephony system.

Requirements

•  Must have Matric / Grade 12
•  1-year previous call centre experience

Skills & Competencies

•  Computer skills: MS Office, MS Outlook as well as MS Internet Explorer.
•  Understanding of telematics & telecommunications, specifically GSM & satellite communication
•  Excellent Communication (verbal and written) skills
•  Ability to take ownership of tasks and queries
•  Excellent knowledge on Tracker TMS, CRM, CDS, Skytrax Web and Skytrax Sales Support.
•  Attention to detail
•  Initiative
•  Teamwork
•  Problem solving
•  Results driven
•  Customer centric