Description

One year of work experience as a Contact Centre Guide. You will support young work seekers/entrepreneurs via telephonic conversations and email communications, providing them with meaningful advice and giving them practical guidance on their journey to employment.

Responsibilities

•  Supporting young work seekers/entrepreneurs via telephone conversations/email communications.
•  Utilising active listening, empathy, and problem-solving skills to understand young work seekers/entrepreneurs’ needs and respond with meaningful guidance and support.
•  Work with our team leaders to improve processes and the experience of young work seekers/entrepreneurs.
•  Attending learner modules to grow your skillset.
•  Follow the Harambee values and ways of working.

Requirements

•  Commit to a one-year programme beginning 30 May 2025.
•  Be available from 8 am - 4.30 pm, Monday to Friday, for the duration of the 12-month program.
•  Must be open to working shifts and occasional weekends.
•  You must live within no more than two taxi rides from Braamfontein.
•  Matric (Grade 12) or Grade 10/LSEN Qualification for applicants with disabilities.
•  No criminal record.
•  Currently unemployed with no work experience.
•  Currently not studying full-time. If studying part-time, it must not interfere with your attendance or participation in the program.
•  Have not registered for or completed a SETA-accredited learnership.

Skills & Competencies

•  Strong verbal and written communication skills in English.
•  Fluent communication in Afrikaans is advantageous.
•  Basic computer literacy and typing skills.
•  The ability to multitask and manage time effectively.
•  Excellent problem-solving skills.
•  Demonstrate high levels of empathy and care for others.
•  Ability to remain calm in stressful situations.
•  Team-oriented.
•  Disciplined and committed.