Internship Details Company Details Description FNB is seeking a professional and customer-focused Receptionist to serve as the first point of contact for clients and visitors. The successful candidate will be responsible for managing front desk operations, handling incoming calls, directing inquiries, and providing administrative support.
Subscribe to Job Alerts Responsibilities Manage costs / expenses within approved budget to achieve cost efficiencies Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions Ensure efficiency in terms of answering the telephone, directing calls and ensuring the calls are directed to the correct individuals Ensure all communications with clients are professional, resulting in compliments. Resolve all customer queries efficiently, and within agreed timelines. Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information Comply with governance in terms of legislative and audit requirements Serve as first point of contact to FNB visitors, determine their needs and direct them accordingly Manage own development to increase own competencies
Requirements Matric and additional certification in Office Management is a plus Proven work experience as a Receptionist, Front Office Representative or similar role Skills & Competencies Proficiency in Microsoft Office Suite Professional attitude and appearance Solid written and verbal communication skills Ability to be resourceful and proactive when issues arise Excellent organizational skills Multitasking and time-management skills, with the ability to prioritize tasks Customer service attitude
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