Description

Discovery Health is seeking a proactive and detail-oriented Clinics Administrator to support the smooth operation of onsite clinics. The role involves managing appointment scheduling, maintaining medical records, handling patient queries, overseeing stock levels, and assisting with clinic compliance and reporting. The Administrator will act as a key support to clinical staff, ensuring excellent service delivery in line with healthcare regulations and company standards.

Responsibilities

•  Scheduling and confirming appointments to optimize the clinic workflow and minimize patient wait times
•  Update, organize and secure store medical files to ensure quick and accurate access for health care professionals
•  Oversee waiting areas
•  Act as a liaison between patients, medical staff, and external stakeholders to ensure effective communication and service delivery;
•  Monitor supplies (stock, consumables), ensuring timely procurement, and maintain accurate inventory levels
•  Ensure the clinic operates in compliance with the relevant healthcare regulations, policies and standards
•  Assist medical personnel with administrative tasks
•  Address patient queries, resolve complaints and provide information about clinic services, policies and procedures
•  Compile and submit key reporting to management
•  Order stationary
•  Facilitate calibration, maintenance and repairs of clinical equipment
•  Manage and facilitate collection and disposal of medical waste
•  Assist with administration required for incapacity support, case management and return to work coordination

Requirements

•  At least 1 years’ working experience in Administration.
•  Must have a Senior Certificate / Matric.
•  Highly proficient in Microsoft Office

Skills & Competencies

•  Strong Relationship skills.
•  Strong Collaboration skills.
•  Strong focus on Service Excellence.
•  Takes Initiative.
•  Process and Task driven.
•  Attention to detail.
•  Uses discretion when dealing with confidential correspondence/information Manages time effectively.
•  Works in a systematic, methodical and orderly way, within strict SLAs.
•  Works productively in a pressurized environment