Description

As a Shop Assistant, you will create a welcoming and personalized shopping experience, drive sales by motivating team members, and ensure the store is visually appealing and fully stocked. You will manage stock levels, adhere to operational procedures, and support in achieving store goals. A passion for customer service, cosmetics, and beauty products is essential, as well as strong communication skills and a flexible approach to working hours.

Responsibilities

•  Create a welcoming, inspirational, and personalised experience for all customers
•  Drive sales and turnover by motivating and inspiring the team members to achieve sales targets
•  Ensure visual merchandising standards create a beautiful store experience
•  Maintain a clean, neat, and tidy and fully replenished sales floor
•  Ensure stock levels, stock losses and shrinkage are effectively managed
•  Ensure all products are correctly priced with relevant Price stickers and /or signage
•  Ensure that stock take, and cycle count variance reports are checked, variances are investigated, and stock shortages or unbalanced stock information is escalated to the Area Manager
•  Ensure that point of sale and banking procedures are adhered to and raise any areas of concern with the Area Manager
•  Ensure all store standards and operations policies and procedures are adhered to
•  Effective execution of all operational activities within the store

Requirements

•  A matric, grade 12 or equivalent certificate

Skills & Competencies

•  A passion for cosmetics, retail, and customer service
•  Knowledge of beauty and skincare products
•  Strong customer service orientation
•  A strong work ethic and hands-on attitude
•  Ability to work a flexible schedule to meet operational needs
•  Basic proficiency with email and Excel
•  Good communication skills
•  Ability to remain calm and pleasant in pressurised situations
•  Ability to stand for long periods of time
•  Ability to demonstrate and promote products
•  Ability to create a buzz in your store that will motivate your team and encourage customers to come back and purchase more