Description

Cashbuild is hiring a General Assistant for external applications in Thulamahashe, South Africa.

The role is responsible for ensuring comprehensive customer service in store, merchandising stock, shelf price labelling, and housekeeping within the designated area of responsibility.

Created At: 09 July 2026

Status: Active

Job Type: External

Responsibilities

Customer Service

• Advise and assist customers on correct products and queries.
• Assist with and resolve customer complaints.

Merchandising Standards

• Merchandise bulk stock areas safely and according to the store layout plan.
• Ensure the area of responsibility is fully merchandised according to store layout and planograms.

Housekeeping

• Ensure the area is free of obstacles.
• Ensure stock is merchandised immediately after being received.
• Ensure customers can enter and leave the aisle without risk of injury or irritation.
• Ensure correct shelf price labelling within the area of responsibility.
• Ensure checklist is completed as required when on duty with canteen and toilet / showers schedule.

Safety Requirements

• Comply with Safety / OHSA requirements.
• Use safety gear where required.
• Ensure customer and staff safety within the area of responsibility.
• Ensure racking and bulk stock are merchandised safely for customers and colleagues to move within the store.
• Report any discrepancies to the Store Manager.

Manage Stock Loss

• Report damaged stock within the area of responsibility to the Store Manager.

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Requirements

• Minimum Grade 10 or NQF 3 and 1 year work-related experience; or
• Grade 12 without related work experience.
• Ability to communicate in English.
• Ability to communicate in the dominant language spoken in the geographical area where the position is available.
• Valid South African ID or work permit.
• Ability to perform basic calculations accurately.
• Must be willing to work shifts, weekends, and public holidays.
• Must be able to work under pressure.

Skills & Competencies

• Customer service.
• Merchandising.
• Shelf price labelling.
• Housekeeping.
• Stock handling.
• Stock loss reporting.
• Safety awareness.
• OHSA compliance.
• Basic calculations.
• English communication.
• Ability to work under pressure.
• Integrity.
• Accuracy.
• Client focus.
• Personal development.
• Attention to detail.
• Orderly work approach.
• Ability to prevent mistakes.
• Friendly customer approach.
• Willingness to learn.
• Ability to ask for feedback.
• Ability to handle sensitive information carefully.

Other

Values:

Integrity:

• Comply with generally accepted standards in activities related to the position.
• Keep promises.
• Create realistic expectations.
• Be sincere.
• Handle sensitive information carefully.
• Show awareness of values and indicate when boundaries are crossed.

Accuracy:

• Handle detailed information effectively.
• Be consistently attentive to details.
• Work in an orderly fashion.
• Ensure matters are handled in an orderly and accurate manner from start to finish.
• Prevent mistakes.
• Check work for mistakes.

Client focus:

• Identify and actively respond to clients’ wishes and needs.
• Deal with clients in a friendly manner.
• Show involvement in the client’s problem.
• Make clients feel welcome.
• Approach client questions with a can-do mentality.

Personal development:

• Be aware of own strengths and weaknesses.
• Work consciously on personal development.
• Focus on gaining broader or deeper knowledge.
• Follow relevant training programmes.
• Look for opportunities to gain experience.
• Seek and use opportunities for personal development.
• Ask for feedback in order to learn.