Customer Resolution Agent

Description

As a Customer Resolution Agent, you will be responsible for handling customer queries, resolving issues efficiently, and delivering exceptional service that aligns with Vodafone’s mission of inclusive and sustainable connectivity. The role involves direct communication with customers to ensure satisfaction and loyalty through professional support and problem-solving.

Responsibilities

•  Respond to customer queries via phone, email, or digital platforms.
•  Resolve complaints and escalate unresolved issues when necessary.
•  Maintain accurate records of customer interactions and resolutions.
•  Provide feedback to improve customer service processes.
•  Promote Vodafone's values of diversity, inclusion, and sustainability.

Requirements

•  Previous experience in customer service or call centre environment is advantageous.
•  Excellent communication and problem-solving skills.
•  Strong customer relations and interpersonal abilities.
•  Tech-savvy and able to quickly adapt to new systems.
•  Ability to work independently and within a team.