Business Administration Services Learnership

Description

This learnership is designed for candidates who wish to develop their business administration skills while gaining practical workplace experience. The programme aligns with the Further Education and Training Certificate: Business Administration Services (SAQA ID 61595) and provides a structured learning pathway to equip learners with administrative and business-related competencies. 25 Learners will be placed in the following departments: • Customer Engagement • Acquisitions & Scheduling

Responsibilities

•  As part of the learnership, participants will engage in both theoretical learning and practical workplace activities, which may include but are not limited to:
•  Performing general administrative tasks such as filing, record-keeping, and data capturing.
•  Required to attend theoretical sessions 1 day a week for the duration of the learnership or as when required
•  Assisting with document preparation, including reports, presentations, and spreadsheets.
•  Managing communication via emails, telephone calls, and in-person interactions.
•  Providing customer service and support to internal and external stakeholders
•  The incumbent is expected to be a one-stop call resolution employee by answering incoming calls and resolving queries received from Tracker Clients according to the relevant SOP and company standards.
•  Contribute towards maintaining a departmental Abandonment Rate and Service Level according to the company standards.
•  Accurate capturing of data and updating of client information while speaking with the client.
•  Ensure that Customer Service standards are maintained in a highly pressurized environment.
•  Follow up on client’s outstanding queries.
•  Accurate record keeping of statistics as per stipulated guidelines.
•  Effective utilization of the post call service rating system
•  Ability to interpret the financial system and assist clients with basic financial and legal queries.
•  Contribute to effective retentions of customers through excellent query resolution. Show tolerance and patience in understanding customer complaints, and ability to positively turnaround the call.
•  Post installation testing and unit related investigations. First line technical support for Tracker units.
•  Adherence to schedules as determined on the Telephony system.
•  Ensuring that electronic communication received within the Customer Service Division is handled efficiently in line with SLA’s and standards.
•  Assist with any other tasks or duties assigned by the Supervisor as the need arise to ensure exceptional and efficient service within the Customer Service division.

Requirements

•  South African citizen with a valid ID, aged 18-35 with no criminal record
•  Matric with level 4/D symbol in English language and Level 3/E symbol in Mathematics or Maths Literacy.
•  Currently unemployed and not studying

Skills & Competencies

•  Basic computer literacy (MS Office – Word, Excel, PowerPoint, and Outlook).
•  Good communication skills (verbal and written).
•  Ability to work in a structured and professional environment.
•  A positive attitude, willingness to learn, and strong work ethic
•  A passion for customer service and a professional attitude at all times.
•  The ability to cope with a constant changing and pressurised environment.
•  The ability to work in an environment where multi-skilling is required.
•  The incumbent should have excellent interpersonal skills and the ability to pay attention to details.