Outbound Call Centre Agent

Review the opportunity details below and follow the correct application method before the closing date.

Company

Nedbank

Location

Johannesburg, Gauteng

Closing date

Not Specified

Salary

Not specified

ContractSales

7 applications

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Details

Description

To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.

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Details

Responsibilities

Conduct a Welcome Call to newly acquired MFC clients.
Verify client details and obtain marketing consent.
Adhere to the daily schedule to ensure that targets are met by following the work plan.
Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
Understand the nature of the client's query by reiterating the key points raised by the client.
Escalate all unresolved queries to management by logging the case on the system.
Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.

Details

Requirements

Matric / Grade 12 / National Senior Certificate
Call Centre Certificate

Details

Skills & Competencies

Administrative procedures and systems
Relevant regulatory knowledge
Relevant software and systems knowledge
Business writing skills
Banking knowledge
Banking procedures
Cluster Specific Operational Knowledge
Business principles
Business terms and definitions
Governance, Risk and Controls

Application

How to apply

Read the application steps, confirm the requirements, and continue to the application page when you are ready.

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