Contact Centre Agent

Review the opportunity details below and follow the correct application method before the closing date.

Company

Vodacom

Location

Randburg, Gauteng

Closing date

Not Specified

Salary

Not specified

ContractSales

13 applications

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Details

Description

The Customer Service Agent is responsible to effectively assist customers with general and specific queries and providing them with excellent service. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.

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Details

Responsibilities

Answering inbound calls timeously.
Be professional and polite always.
Listening attentively to customer queries.
Responding to customer queries accurately.
Ensure that quality standards are met.
Be knowledgeable about relevant products and procedures.
Providing relevant information to ensure First Call Resolution.
Effectively resolve queries.
Escalating faults that cannot be concluded on first contact.
Ensuring that customer details are captured accurately.
Perform any ad hoc tasks as and when required.

Details

Requirements

NQF level 4/Matric
No criminal record
Fluency in English and/or Zulu and Sotho
Computer literate
Customer service experience highly advantageous

Details

Skills & Competencies

Excellent listening skills.
Willingness to learn.
Problem-solving skills.
Attention to detail.
Reliable and self-disciplined.
Capacity to self-start and self-motivate
Passionate about ensuring that the customer receives excellent service

Application

How to apply

Read the application steps, confirm the requirements, and continue to the application page when you are ready.

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