Description

The Call Centre Agent is responsible for daily customer engagement, general customer care and active sales. The role involves the communicating of deals, selling of stock and up-selling to ensure a bigger basket of goods.

Responsibilities

•  Contact existing customers to place and capture orders accurately
•  Communicate specific product or category drives
•  Activate inactive customers
•  Support the Key Sales team by contacting and selling to customers who do not get frequent sales representation due to being in outlying areas
•  Actively promote and sell products/services to customers
•  Hard selling of a bigger basket of goods
•  Follow up on deliveries to ensure timely and accurate fulfillment
•  Build and maintain strong customer relationships by providing excellent service and addressing inquiries or concerns
•  Update customer information and order records in the system
•  Collaborate with internal teams to streamline order processing and logistics
•  Achieve sales and performance targets set by management

Requirements

•  Grade 12 (Matric)

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Skills & Competencies

•  Communication Skills (Verbal & Written)
•  Negotiation and Persuasion skills
•  Professionalism & telephone etiquette
•  Customer-centric
•  Problem solving abilities
•  Organisational and time-management skills
•  Ability to work independently and as a part of a team
•  Business writing skills (correct spelling & grammar) & email etiquette
•  Attentive listening
•  Comprehension
•  Conflict management skills
•  Microsoft Office / typing / system navigation skills
•  Strong administrative skills