Call Centre Agent

Review the opportunity details below and follow the correct application method before the closing date.

Company

Value Logistics

Location

Germiston, Gauteng

Closing date

Not Specified

Salary

Not specified

ContractSales

7 applications

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Details

Description

The Call Centre Agent is responsible for daily customer engagement, general customer care and active sales. The role involves the communicating of deals, selling of stock and up-selling to ensure a bigger basket of goods.

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Details

Responsibilities

Contact existing customers to place and capture orders accurately
Communicate specific product or category drives
Activate inactive customers
Support the Key Sales team by contacting and selling to customers who do not get frequent sales representation due to being in outlying areas
Actively promote and sell products/services to customers
Hard selling of a bigger basket of goods
Follow up on deliveries to ensure timely and accurate fulfillment
Build and maintain strong customer relationships by providing excellent service and addressing inquiries or concerns
Update customer information and order records in the system
Collaborate with internal teams to streamline order processing and logistics
Achieve sales and performance targets set by management

Details

Requirements

Grade 12 (Matric)

Details

Skills & Competencies

Communication Skills (Verbal & Written)
Negotiation and Persuasion skills
Professionalism & telephone etiquette
Customer-centric
Problem solving abilities
Organisational and time-management skills
Ability to work independently and as a part of a team
Business writing skills (correct spelling & grammar) & email etiquette
Attentive listening
Comprehension
Conflict management skills
Microsoft Office / typing / system navigation skills
Strong administrative skills

Application

How to apply

Read the application steps, confirm the requirements, and continue to the application page when you are ready.

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