Description

Responsibilities

• Participate actively in classroom sessions and practical onthejob training, aligning tasks with the requirements of the learnership program.
• Develop a deep understanding of the companys products, policies, and procedures, crucial for successful onthejob training activities.
• Compile a comprehensive portfolio of evidence, meticulously prepared for submission to SETA.
• Maintain detailed logbooks for workbased learning, ensuring a thorough record of practical experiences.
• Successfully complete formative and summative assessments, achieving the required proficiency level.
• Demonstrate adeptness in utilising company systems and grasping operational processes, ensuring efficient workflow.
• Foster and nurture relationships with clients, internal, and external stakeholders, cultivating a network built on trust and respect.
• Adhere to service level agreements for clients and stakeholders, managing expectations effectively.
• Provide recommendations for enhancing client service and ensuring fair treatment, proactively improving service quality.
• Participate in a culture promoting meaningful relationships, encourage open feedback, and uphold exceptional client service standards.
• Monitor and enhance turnaround times and quality standards, swiftly resolving issues to elevate client service delivery.
• Drive the achievement of client service delivery goals, aligning with predefined standards for expert advice and service.
• Manage client queries efficiently, ensuring accurate resolution and utilising feedback to refine client service and operational processes.
• Building strong relationships and fostering positive expectations among colleagues.
• Continuously enhance expertise in industryspecific knowledge, applying it effectively in specialised areas.
• Positively influence and support change initiatives.
• Encourage a culture of innovation, actively developing, sharing, and implementing new ideas within the team.
• Promote a workcentric mindset, emphasising productivity, service excellence, and quality management.
• Take ownership of career development, proactively driving personal and professional growth opportunities.
• Exhibiting the core organisational values consistently.
• Identify solutions to enhance costeffectiveness and operational efficiency, driving financial prudence.
• Escalate unresolved policy and governance compliance issues, facilitating thorough investigation and resolution.
• Participate in risk identification processes, communicating recommendations effectively in relevant forums.

Requirements

• Grade 12/Matric (Essential).
• Diploma/Degree in any course would be advantageous
• Must reside around Durban, KwaZulu-Natal.
• Preference will be given to African Males, Persons with Disabilites and African Females.
• Must be between the ages of 18 - 30 years.

Skills & Competencies

• Client relationship management.
• Advisory skills.
• Effective communication and presentation skills.
• Passion for service.