Description

Responsibilities

• Promote the ultimate superior customer relations experience for all Click & Collect users.
• Manage customer orders and ensure that they are ready for collection before the customer visits the store to collect their goods purchased.
• Stay up to date with all e-mail and system queries and act accordingly.
• Keep accurate records of all Click and Collect orders received, picked, packed and released to customer.
• Identify opportunities to reduce customer wait times upon picking at stores.
• Report any system issues as soon as it appears to enhance customer experiences.
• Correctly pick and pack parcels to avoid customer discrepancies.
• Resolve any customer queries in the fastest and most appropriate way possible.
• Inform management of any unresolved customer matters.
• Maintain regular communication with management and up to date feedback regarding online operations.
• Implement all new operations as required by management.

Requirements

• Grade 12 / Matric
• Proof of Vaccination Certificate
• Minimum of 1 years’ experience in a relevant retail environment
• Computer literate – MS Office and Internet browser administration

Skills & Competencies

• Understand best practices related to Click and Collect in-store operations
• Customer Service driven and focus on quality
• Exceptional communication and active listening skills
• Customer service skills
• Attention to detail
• Deadline driven
• Problem solving skills
• Patient, honest and trustworthy
• Time management and accountability