Description

Responsibilities

• Verify receipt of all client terms and essential information before processing begins.
• Review surveyor-issued reports to ensure they meet internal KPIs and quality standards.
• Flag reports requiring revisions and liaise with surveyors to implement necessary updates.
• Issue finalised reports to clients in a timely manner.
• Manage inbound client queries via phone and email professionally and efficiently.
• Act as the first point of escalation for client complaints; collaborate with surveyors and management to resolve issues.
• Participate in weekly Teams meetings with the surveying team.
• Proactively identify and implement process improvements for report administration.
• Research and recommend new tools and technologies to streamline the reporting process.

Requirements

• Strong administrative background with excellent organisational and time management skills.
• High attention to detail and a commitment to maintaining quality.
• Exceptional communication and customer service skills.
• Ability to work independently and collaboratively within a team.
• Proficient in Microsoft Office applications, especially Word, Excel, Outlook, and Teams.
• Strong problem-solving abilities and a professional approach to handling queries and complaints.
• A forward-thinking mindset with a desire to streamline and optimise workflows.