🧾 Job Description

Remote Recruitment is seeking motivated individuals to join their team as Online Chat Agents, supporting UK-based clients from the comfort of their homes in South Africa.

This fully remote role offers an excellent opportunity for individuals looking to start a career in customer service, with no prior experience required. Successful candidates will receive comprehensive training and gain exposure to international customer support operations.

🔧 Key Responsibilities

Customer Support

• Provide real-time support to customers via live chat platforms
• Handle multiple chat conversations while maintaining quality service
• Resolve customer inquiries and provide accurate product/service information

Administrative & System Tasks

• Document customer interactions accurately in CRM systems
• Maintain up-to-date knowledge of products, services, and policies
• Escalate complex issues to relevant departments when required

Performance & Service Delivery

• Meet customer satisfaction and response time targets
• Ensure professional and timely communication at all times
• Contribute to knowledge base improvements by identifying common issues

📋 Requirements

• South African citizen or valid work authorization
• Excellent written and verbal English communication skills
• Strong computer literacy (Microsoft Office or Google Workspace)
• Reliable high-speed internet connection (minimum 10 Mbps)
• Quiet and dedicated workspace

➕ Advantageous:

• Previous customer service or support experience
• Familiarity with CRM systems

💡 Skills & Competencies

• Strong communication and interpersonal skills
• Attention to detail and accuracy
• Ability to multitask and manage time effectively
• Problem-solving and critical thinking skills
• Self-discipline and ability to work independently
• Professionalism and reliability
• Adaptability and willingness to learn

💻 Equipment Requirements

• Laptop or desktop (Windows 10/11 or macOS)
• Stable internet connection (minimum 10 Mbps)
• Headset with microphone
• Webcam for meetings and training
• Quiet, professional workspace