Job Description

Remote Recruitment is hiring entry-level Live Chat Support Agents to support UK-based clients with their customer service operations. This is a fully remote opportunity designed for candidates who want to build experience in customer support while working in a structured online environment.

Successful candidates will interact with customers through live chat, resolve queries, maintain service records, and deliver professional support in line with client guidelines. Since no prior experience is required, this role is especially suitable for candidates who are eager to learn and grow in remote customer service.

Responsibilities

• Handle incoming live chat queries from customers professionally and efficiently
• Resolve customer complaints and escalate more complex issues when needed
• Maintain accurate records of customer interactions
• Follow client scripts and service guidelines to ensure consistency
• Collaborate with team members to improve customer satisfaction scores

Requirements

• Excellent written communication skills in English
• Fast and accurate typing skills, with 40 WPM preferred
• Patient, empathetic, and customer-focused attitude
• Basic computer skills
• Ability to multitask effectively
• No previous experience required

Equipment and Setup

• Reliable laptop or desktop computer
• Stable internet connection with a minimum speed of 10 Mbps
• Quiet, dedicated home workspace
• Backup power solution such as a UPS or inverter is recommended

Skills and Attributes

• Strong written communication
• Attention to detail
• Typing accuracy
• Customer service mindset
• Patience and empathy
• Ability to follow instructions
• Ability to work independently in a remote environment
• Willingness to learn and grow

What’s on Offer

• Competitive salary of R8,000 – R14,000 per month
• Fully remote work from anywhere in South Africa
• Comprehensive training and onboarding
• Opportunity to work with leading UK brands and businesses
• Positive and supportive work environment
• Career growth opportunities in customer service