Job Description

DHL International is recruiting for a Duty Supervisor position based in Kempton Park, Gauteng.

This is a full-time permanent opportunity within the Express division. The role is focused on supervising station operations, ensuring shipments move safely, accurately, and on time through the DHL network.

The successful candidate will lead teams, solve operational challenges, maintain compliance with DHL global standards, and step in to manage the station in the absence of the Operations Manager. This role is ideal for a candidate who thrives in a fast-paced logistics environment and can lead from the front.

Responsibilities

Operational Excellence and Network Standards

• Supervise SVC shifts to ensure on-time and accurate processing of inbound and outbound shipments.
• Manage the station in the absence of the Operations Manager.
• Ensure all processes meet DHL Global SOP and GIMS compliance requirements.
• Lead self-audits, close GRID gaps, and maintain ISO standards.

Compliance and Risk Management

• Maintain quality in every customer interaction.
• Identify, escalate, and mitigate risks in real time.
• Ensure alignment with security, aviation, and regulatory requirements.

Transportation and Network Performance

• Ensure transport schedules run efficiently.
• Update NMIV within 15 minutes of arrival and departure.

Inbound Operations

• Ensure accurate scanning and processing of inbound shipments.
• Address missorts immediately and return them to Gateway.
• Resolve bad address issues before couriers depart.
• Monitor route performance and courier departure accuracy.

Outbound Operations

• Ensure all courier collections are completed and debriefed.
• Manage outbound processing to meet network cut-off times.
• Complete security, dangerous goods, and denied-party compliance checks.
• Segregate high value and DA65 shipments and pre-alert Gateway.

Sorting, Bagging and Accuracy

• Oversee domestic and international sorting and bagging operations.
• Ensure shipments are routed correctly and scanned at every checkpoint.
• Protect the integrity of bags, containers, labels, and handling unit data.

Security and Safety

• Work with the Security and Risk Manager to maintain a safe and compliant environment.
• Enforce ID, visitor access, and alarm or LDAP login rules.
• Report all incidents immediately.

Performance Management and Productivity

• Drive performance using the Operations Scorecard and KPI data.
• Monitor Advance QCC and eCases and follow up on red shipments.
• Promote continuous improvement across workflows.

Housekeeping and Brand Standards

• Maintain neat noticeboards and organized work areas.
• Ensure vehicles and couriers reflect DHL’s brand standards.
• Report equipment failures or maintenance needs promptly.

Leadership and People Development

• Recruit, build, and develop a high-performing team.
• Plan daily staffing according to business and network demands.
• Conduct performance development sessions, one-on-ones, appraisals, coaching, and disciplinary processes fairly.
• Foster trust through an open-door policy.
• Drive morale through engagement campaigns and team initiatives.
• Identify high-potential talent and support succession planning.
• Host monthly team meetings with documented action plans.

Ad Hoc Responsibilities

• Support any operational activity required to keep the station efficient, compliant, and aligned to network standards.

Requirements

• Experience in operations or logistics leadership.
• Express environment experience is preferred.
• Strong understanding of DHL systems, global standards, and security protocols.

Skills

• Leadership skills.
• Operational supervision.
• Logistics and network coordination.
• Problem-solving ability.
• Performance management.
• Risk identification and mitigation.
• Compliance awareness.
• Clear communication.
• Team development and coaching.
• Customer-focused mindset.
• Ability to work under pressure.
• Decisive decision-making.
• Continuous improvement mindset.

Additional Information

• Reports to: Senior Manager GTW
• Travel required: No travel required
• Industry division: Express
• Location: Kempton Park, Gauteng, South Africa