Job Description

The Border Management Authority (BMA) is inviting applications for a Switchboard / Receptionist Operator position based in Centurion, Gauteng.

The successful candidate will provide office support services to improve efficiency, effectiveness and customer service within the BMA.

This role includes receiving and directing telephone calls, handling generic BMA emails, welcoming visitors, assisting clients, managing correspondence, maintaining filing systems, supporting meetings, and performing general clerical and administrative duties.

This opportunity is suitable for candidates with Grade 12 / NQF Level 4 who have good communication skills, professionalism, attention to detail and a customer-service mindset.

Responsibilities

• Provide office support services to ensure efficiency and effectiveness.
• Enhance the BMA customer service experience.
• Receive, direct and relay telephone calls.
• Receive and relay BMA generic emails.
• Direct internal and external stakeholders to the correct office or staff members.
• Greet, assist and direct guests, students, visitors and members of the public.
• Advise clients on relevant matters based on their requests.
• Pick up and deliver mail.
• Open and date-stamp general correspondence.
• Record enquiries received from the BMA email and landline.
• Maintain the general filing system.
• File correspondence accurately.
• Assist with planning and preparing meetings and conferences.
• Assist with conference telephone calls.
• Maintain adequate office supplies.
• Register received documents for collection by registry or officials.
• Transfer or convey messages to internal officials through email.
• Respond to public enquiries from people visiting the office.
• Provide relevant information when required.
• Provide secretarial support.
• Perform clerical duties to support office administration.
• Develop and maintain a current and accurate filing system.
• Assist with filing and record keeping for incoming and outgoing documents.
• Coordinate repair and maintenance of office equipment.
• Maintain a well-organised administration system.
• Liaise with Corporate Services on administrative matters.
• Provide high-level administrative support to the BMA.

Requirements

• Grade 12 at NQF Level 4 recognised by SAQA.
• No experience required.
• Good customer service ability.
• Ability to communicate professionally.
• Ability to provide office and administrative support.
• Ability to work with documents, records and filing systems.
• Ability to interact with visitors, clients and staff members professionally.

Skills

• Reception support
• Switchboard operation
• Customer service
• Telephone etiquette
• Email communication
• Office administration
• Filing and record keeping
• Document management
• Meeting support
• Clerical support
• Secretarial support
• Communication skills
• Interpersonal skills
• Attention to detail
• Professional conduct
• Time management
• Organisation skills