Description

Dis-Chem Pharmacies requires an experienced Cashier for its Cape Gate store.

The successful candidate will support customer service at the point of sale while ensuring a world-class shopping experience.

The role includes recording customer transactions on the Dis-Chem operating system according to company policies and standard operating procedures, with zero tolerance toward inaccuracies and elimination of fraud risk.

Division: Retail

Minimum Experience: Entry Level

Company Primary Industry: FMCG

Responsibilities

• Adhere to Dis-Chem’s customer service policies and procedures.
• Establish a professional relationship with customers.
• Report customer complaints and compliments to the Frontline Supervisor or store management.
• Adhere to the customer turnover hourly rate.
• Be aware of current sales and promotions.
• Ensure colleagues and customers are not exposed to any risk.
• Carry out and manage Dis-Chem 5-star communication principles.
• Be responsible for cash flow.
• Ensure all line voids and price changes are approved and signed off by the supervisor.
• Exchange merchandise for customers and accept returned goods when authorised to do so.
• Transact all purchases.
• Receive and process all payments accepted by Dis-Chem, including:
  • Cash
  • Bank cards
  • Vouchers
  • Coupons
  • Other forms of payment
• Process all loyalty cards, including those of accelerator partners such as:
  • Discovery Health Care
  • Medihelp Lifestage
  • Momentum Multiply
  • Legacy Lifestyle
  • ABSA Rewards
  • eBucks
• Ensure cash is placed in the drop safe according to Dis-Chem’s standard operating procedures.
• Ensure usage of your code and password is restricted to only you, kept safe, and changed regularly.
• Ensure all outgoing stock, items, and scripts are scanned and paid for.
• Ensure that all money is kept safely and securely inside the till.
• Handle daily takings confidentially and only discuss them with management.
• Be alert, recognise, and report suspicious behaviour to management.
• Address queries regarding store merchandise.
• Adhere to Dis-Chem’s security policies and procedures.

Requirements

• Grade 12 / Matric.
• Minimum of 6 months’ cashier or till operations experience.
• Computer literate, including MS Office.
• Sound numerical skills.
• Strong command of the English language.
• Basic customer service skills.
• Willing and able to work retail hours.
• Reliable transport and/or reside in close proximity to the store.
• Must be a South African citizen.
• Clear credit and criminal records.

Skills & Competencies

• In-depth knowledge of operating cash registers.
• Ability to maintain cash drawers.
• Knowledge of processing sales, refunds, and payments.
• Strong written and oral English communication.
• Accuracy.
• Attention to detail.
• Presentable.
• Emotional intelligence.
• Social awareness.
• Accountability.
• Problem-solving.
• Ability to analyse basic reports.
• Trustworthiness.
• Honesty.
• Time management.
• Computer literacy.
• Customer service.

Other

Advantageous:

• Third additional language.

Remuneration and benefits:

• Market-related salary.
• Medical aid.
• Provident fund.
• Staff account.

Only successful applicants will be contacted. If you have not been contacted within two weeks after the closing date, please consider your application unsuccessful.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process.

Dis-Chem actively supports the recruitment of people with disabilities.