Description

Dis-Chem Pharmacies Worcester store has an opportunity available for a Retail Store Assistant to join the team.

The main purpose of this role is to assist with the overall management of the store and ensure that operational and administrative duties are performed according to standard policy and procedure.

Division: Retail

Minimum Experience: Entry Level

Company Primary Industry: FMCG

Responsibilities

• Manage and report all customer compliments and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when feedback is required.
• Assist customers with enquiries and refer customers to the appropriate departments where applicable.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Manage shorts and overs at the point of sale, including floats.
• Manage refund and return transactions.
• Ensure that back shopping and returned goods are handled correctly.
• Verify and review deliveries and invoices for accuracy.
• Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
• Manage and control high-risk stock.
• Prepare the run reconciliation on a daily basis.
• Prepare, order, and receive branch change requirements to ensure cashiers have enough change for customer service.
• Maintain effective liaison between relevant parties.
• Maintain effective document control, including but not limited to float, petty cash, and cash on hand.

Requirements

• Grade 12 / Matric.
• Basic computer skills, including:
  • Word
  • Excel
  • Outlook
• SAP.
• Retail experience.
• Must be a South African citizen.
• MIE, clear criminal and credit.
• Driver’s license and/or own reliable transport.

Skills & Competencies

• Retail administration.
• Retail operational knowledge.
• Teamwork.
• Good customer relations.
• Leadership skills.
• Management skills.
• Trustworthiness.
• Honesty.
• Ability to work under pressure.
• Deadline driven.
• Basic computer literacy.
• SAP.
• Customer service.
• Document control.
• Stock control.
• Communication skills.

Other

Remuneration and benefits:

• Market-related salary.
• Medical aid.
• Provident fund.
• Staff account.

Only successful applicants will be contacted. If you have not been contacted within two weeks after the closing date, consider your application unsuccessful.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process.

Dis-Chem actively supports the recruitment of people with disabilities.

Note: The listing title and description refer to the Worcester store, while the listing location also mentions Cape Town, Western Cape.