Description

Dis-Chem Pharmacies has an exciting opportunity available for an Online Administrator.

The main function of the role is to ensure effective in-store operation for the Dis-Chem Online Store’s Click & Collect system.

Division: Retail

Minimum Experience: Entry Level

Company Primary Industry: FMCG

Note: The listing title and location refer to Long Beach Mall, Noordhoek, while the job description mentions Somerset Mall store.

Responsibilities

• Promote a superior customer relations experience for all Click & Collect users.
• Manage customer orders and ensure they are ready for collection before the customer visits the store.
• Stay up to date with all email and system queries and act accordingly.
• Keep accurate records of all Click & Collect orders received, picked, packed, and released to customers.
• Identify opportunities to reduce customer wait times when collecting orders at stores.
• Report any system issues as soon as they appear to improve customer experience.
• Correctly pick and pack parcels to avoid customer discrepancies.
• Resolve customer queries in the fastest and most appropriate way possible.
• Inform management of any unresolved customer matters.
• Maintain regular communication with management.
• Provide up-to-date feedback regarding online operations.
• Implement all new operations as required by management.

Requirements

• Grade 12 / Matric.
• Minimum of 1 year experience in a relevant retail environment.
• Computer literate, including:
  • MS Office
  • Internet browser administration
• Must be willing and able to work retail hours.
• Must have reliable transport.
• Must be fully vaccinated and able to provide proof of vaccination certificate.
• Must be a South African citizen.
• Must have clear credit and criminal records.

Skills & Competencies

• Understanding of best practices related to Click & Collect in-store operations.
• Customer service driven.
• Focus on quality.
• Exceptional communication skills.
• Active listening skills.
• Customer service skills.
• Attention to detail.
• Deadline driven.
• Problem-solving skills.
• Patience.
• Honesty.
• Trustworthiness.
• Time management.
• Accountability.
• Computer literacy.
• Online order administration.
• Recordkeeping.

Other

Advantageous:

• Understanding of basic online shopping or e-commerce in South Africa.
• Bilingual.

Remuneration and benefits:

• Market-related salary.
• Medical aid.
• Provident fund.
• Staff account.

Only successful applicants will be contacted. If you have not been contacted within two weeks after the closing date, consider your application unsuccessful.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process.

Dis-Chem actively supports the recruitment of people with disabilities.