Description

Dis-Chem Long Beach Mall in Noordhoek requires Frontshop Assistants to uphold merchandising standards while supporting customer service at point of sale in accordance with Dis-Chem policies and procedures.

Division: Retail

Minimum Experience: Entry Level

Company Primary Industry: Retail

Job Functional Area: Other

Responsibilities

• Ensure that full ranges of products are on the shelves at all times and neatly presented.
• Maintain stock on the shelves to ensure it has not reached its sell-by date.
• Restock merchandise when needed to ensure maximum sales.
• Follow up on all out-of-stock queries from customers in line with the customer service out-of-stock list.
• Ensure delivered stock and/or stock pulled from the storeroom is stored and packed in the correct space.
• Ensure merchandise displays, labels, and pricing are correct at all times.
• Report all price discrepancies to management.
• Ensure the storeroom is organised, neat, and tidy.
• Keep up to date with new product knowledge to effectively assist customers.
• Assist with restocking of merchandise and supplies when needed.
• Assist with back shopping when required.
• Handle all merchandise carefully to prevent losses.
• Transact all purchases.
• Receive, verify, and process payments such as cash, cards, vouchers, coupons, and any other acceptable payments.
• Exchange merchandise for customers and accept returned goods when authorised by the Frontshop Leader.
• Process all loyalty cards, including those of accelerated partners.
• Ensure cash is placed in the drop safe according to standard operating procedures.
• Ensure all line voids and price changes are approved and signed by a Frontshop Leader and/or Retail Store Assistant.
• Ensure accurate cash flow at all times.
• Facilitate rotation of stock on a regular basis.
• Adhere to Dis-Chem stock control procedures.
• Report low stock levels, out-of-stock items, damaged stock, and expired stock to management.
• Assist with counting stock files and general stocktaking.
• Identify and report damaged and expired stock immediately to management.
• Assist with loading and off-loading of stock when needed.
• Ensure boxes are flattened after unpacking stock and taken to the designated area.
• Establish a professional relationship with customers.
• Provide friendly, helpful, and courteous assistance and advice to all customers.
• Report customer compliments and complaints to management.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Assist with the training of new and current team members.
• Ensure outgoing stock, items, and scripts are scanned and paid for.
• Keep daily takings, including cash, cheques, vouchers, card slips, line voids, and incomplete dockets, inside the till drawer until they are placed in the drop safe.
• Report bad and suspicious behaviour by both staff and customers to management.
• Maintain housekeeping in accordance with Dis-Chem standards.
• Adhere to Dis-Chem policies and standard operating procedures.
• Adhere to health and safety rules and regulations.
• Adhere to the Dis-Chem uniform and personal appearance policy.

Requirements

• Grade 12 / Matric or Senior Certificate.
• 0 to 6 months retail work experience.
• Must be able to work retail hours.
• Must be a South African citizen.
• MIE, no criminal record, and clear credit rating.
• Driver’s license and own reliable transport.

Advantageous:

• 1 year work experience within retail.
• Certification in Retail Business Management.
• Basic computer skills, including Word, Excel, and Outlook.
• Numerical skills.
• SAP.

Skills & Competencies

• Knowledge of retail operations and administration.
• Ability to find solutions to potential issues.
• Ability to know when to escalate problems and what level to escalate them to.
• Basic arithmetic, including addition, subtraction, multiplication, and division.
• Ability to convey ideas and facts verbally using language.
• Ability to address customer questions in a timely manner.
• Ability to recognise the need for procedures and follow relevant procedures.
• Personal responsibility for the quality and timeliness of work.
• Ability to achieve results with little oversight.
• Customer service.
• Merchandising.
• Stock control.
• Cash handling.
• Attention to detail.
• Teamwork.
• Time management.

Other

Remuneration and benefits:

• Market-related salary.
• Provident Fund.
• Staff Account.
• Medical Aid.

Only successful applicants will be contacted. If you have not been contacted within two weeks after the closing date, consider your application unsuccessful.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process.

Dis-Chem actively supports the recruitment of people with disabilities.