Description

Fidelity Services Group is seeking a detail-oriented and proactive CIT Retail Claims Administrator to join their team in Midrand. The successful candidate will be responsible for managing and processing CIT (Cash-In-Transit) claims, maintaining accurate records, liaising with branches, and supporting the Claims Manager in daily operations. This role requires strong administrative skills, attention to detail, and the ability to work independently under pressure.

Responsibilities

•  Registering and processing of CIT claims on ICBM.
•  Receipt of CIT investigation dockets.
•  Constant communication with branches to address any claim queries or problems that the branches may need assistance with.
•  Processing, capturing, and updating the CIT claims on the ICBM system
•  Closing of the CIT claim files on ICBM.
•  Filing of all documents in the CIT claim files.
•  Forward correspondence to Branches requesting outstanding documents and information.
•  Distribution of weekly CIT claims report.
•  Assisting Management with duties as requested
•  Assisting and resolving of client and Branch queries relating to the Department
•  General office duties

Requirements

•  Minimum Matric Certificate and /or relevant post Matric qualifications.
•  Claims and insurance experience would be an advantage.
•  Proficiency in MS Word/Excel/PowerPoint is essential.
•  Accuracy and high methodical working methods are required.
•  Ability to liaise professionally with personnel at all levels.
•  Ability to work without supervision, under pressure and meet deadlines.
•  Previous experience in the security environment would be an advantage

Skills & Competencies

•  Strong interpersonal and communication skills with diplomacy and tact and ability to interact effectively at all levels
•  Should be able to work independently, proactively and use initiative
•  Ability to work under pressure and meet deadlines
•  Accuracy and high methodical working methods are required
•  Ability to maintain confidentiality and handle office matters with utmost professionalism
•  Computer literacy - Excel, Word, Outlook.
•  Own transport essential.
•  Presentable
•  Organization skills
•  Good communication skills
•  Strong administration skills
•  Strong interpersonal skills