Call Centre Agent

Review the opportunity details below and follow the correct application method before the closing date.

Company

Remote Recruitment

Location

Remote

Closing date

Not Specified

Salary

Not specified

ContractCustomer Service

3 applications

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Details

Description

Remote Recruitment is on the lookout for a charismatic and skilled Call Centre Agent to join our growing team. In this role, you will be responsible for managing inbound and outbound calls, addressing customer inquiries, providing information about our services, and resolving any issues that may arise. Your role is crucial in delivering an outstanding customer experience and ensuring customer satisfaction.

If you have excellent communication skills, thrive in a fast-paced environment, and have a strong desire to assist others, we encourage you to apply!

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Details

Responsibilities

Manage a high volume of incoming and outgoing calls professionally and efficiently.
Provide accurate information about products and services to customers.
Assist customers in resolving issues and answering inquiries.
Document calls and customer interactions meticulously in the CRM system.
Follow up with customers to ensure their issues are addressed and resolved.
Identify opportunities to upsell and cross-sell products or services.
Collaborate with team members to enhance the overall customer service experience.

Details

Requirements

Previous experience as a Call Centre Agent or in a similar customer service role.
Excellent verbal communication skills and active listening abilities.
Strong problem-solving skills and the ability to think on your feet.
Familiarity with call center software and CRM tools.
Resilience and the ability to handle challenging customer interactions with professionalism.
Ability to work independently and manage time effectively in a remote setting.
High school diploma or equivalent; a degree in a related field is a plus.
Flexibility to work various shifts as needed.

Application

How to apply

Read the application steps, confirm the requirements, and continue to the application page when you are ready.

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