Call Centre Agent

Review the opportunity details below and follow the correct application method before the closing date.

Company

Merchants Recruitment

Location

Parktown, Gauteng

Closing date

Not Specified

Salary

Not specified

ContractCustomer Service

14 applications

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Details

Description

We are seeking enthusiastic and customer-focused Call Centre Agents to join our dynamic customer service team in Johannesburg CBD. In this role, you will be the first point of contact for customers, handling queries related to billing, connectivity, and general services. You’ll provide effective solutions, ensure accurate call logging, and consistently deliver a positive customer experience.

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Details

Responsibilities

Handle inbound customer queries with professionalism and empathy
Resolve issues related to products, services, or billing
Accurately capture call and customer interaction details
Identify and promote suitable solutions or upselling opportunities
Maintain up-to-date product knowledge

Details

Requirements

Matric / NQF Level 4 qualification
Minimum 6 months’ call centre or customer service experience (preferred)
Strong communication, multitasking, and problem-solving skills
Availability to work rotational shifts, including nights, weekends, and public holidays
Fluent in English, Zulu & Sotho or Afrikaans

Application

How to apply

Read the application steps, confirm the requirements, and continue to the application page when you are ready.

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