Job Description

FNZ is inviting applications for the SA-Learners-7 opportunity based in Johannesburg, South Africa.

This role is responsible for core operational processing within designated Operations Functional Areas. The successful candidate will support quality processing for corporate and retail clients on behalf of FNZ, ensuring that daily tasks are completed accurately, correctly, and in line with required service standards.

The role involves working with internal teams, corporate clients, external stakeholders, and operational partners to deliver efficient processing, client service, compliance, reconciliations, risk controls, and accurate reporting within the wealth management platform environment.

Responsibilities

• Complete day-to-day operational processing tasks accurately and timeously.
• Ensure all processes are followed correctly and completed to a high standard of quality.
• Deliver operational services to clients and internal partners.
• Support service delivery to corporate clients in line with client KPIs and service standards.
• Maintain accuracy, compliance, and quality across assigned processing activities.
• Support operational relationships across the global business.
• Engage collaboratively with internal and external stakeholders where required.
• Ensure daily tasks are completed accurately to reduce processing errors.
• Deliver KPI and KRI requirements in line with customer contractual terms.
• Support operational transformation and continuous improvement initiatives.
• Complete personal risk management activities, including control attestation, risk event reporting, and breach reporting.
• Follow operational controls to reduce errors and mitigate fraud risk.
• Support quality processing related to client assets and client money.
• Maintain required training and complete mandatory training on time.
• Communicate information clearly and timeously to relevant parties.
• Develop professional and technical knowledge through training and development.

Functional Exposure

The role may include exposure to one or more of the following operational areas:

Static Data and Pricing

• Manage static data and pricing information across the FNZ platform.
• Work with multiple vendor data sources.
• Support accurate and timely provision of information to users.
• Assist with maintenance of the instrument universe and client propositions.

Dealing

• Place mutual fund orders electronically or by fax.
• Monitor rejected equity orders and ensure timely placement.
• Track order progress and confirmations from brokers and fund managers.
• Complete daily control tasks to identify orders requiring manual intervention.

Transfers

• Support transfer of platform holdings in and out of FNZ custody.
• Issue stock transfer forms to fund managers.
• Work with electronic transfer solutions for re-registration.
• Investigate transfer-in and transfer-out requests.
• Ensure platform assets are re-registered within KPI and SLA timeframes.

Corporate Actions

• Process mandatory and voluntary corporate actions.
• Source relevant corporate action information from fund managers, Bloomberg, data feeds, custodian agents, registries, or company websites.
• Maintain internal stock and cash ledger control accounts.
• Reconcile client holdings against agent holdings during corporate actions.

Settlements and Payments

• Support client funds cash management.
• Process daily market settlements and ledger movements.
• Support control account exception reporting and regulatory reporting.
• Undertake client and pooled foreign exchange trade processing and settlement management.
• Maintain accurate interest rates across supported currencies.

Reconciliations

• Monitor investment holdings and transactions.
• Reconcile platform balances against bank accounts and internal general ledgers.
• Investigate reconciliation variances and breaks.
• Ensure breaks are resolved and cleared within required timeframes.
• Reconcile short positions and ensure timely correction.

Requirements

• Degree or equivalent qualification in Finance, Business, or a numerate discipline.
• Operations experience within the Wealth Management or Platform industry.
• Client service experience.
• Experience using Excel for data analysis.
• Ability to work accurately and meet deadlines.
• Excellent interpersonal skills.
• Excellent communication skills.

Preferred Requirements

• Knowledge of the platform industry, from retail client services to asset servicing delivery.
• Technical operational knowledge relevant to the assigned team.
• Change management experience.
• Understanding of risk and compliance policies in a financial services environment.
• Understanding of applicable regional financial services regulations.

Skills

• Operational processing.
• Data accuracy.
• Excel data analysis.
• Client service.
• Financial services operations.
• Wealth management platform knowledge.
• Reconciliations.
• Risk and compliance awareness.
• Attention to detail.
• Time management.
• Communication skills.
• Interpersonal skills.
• Problem-solving.
• Stakeholder engagement.
• Ability to work under deadlines.
• Quality control.
• Reporting and evidence preparation.
• Teamwork and collaboration.