Customer Care Agent

Review the opportunity details below and follow the correct application method before the closing date.

Company

Remote Recruitment

Location

Remote

Closing date

Not Specified

Salary

Not specified

ContractCustomer Service

3 applications

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Details

Description

We are looking for an empathetic and professional Customer Care Agent to join a UK-based team committed to delivering exceptional service. In this role, you will be the first point of contact for customers, handling enquiries and resolving issues with efficiency and care. This position is ideal for someone with strong communication skills and a passion for helping others in a fast-paced environment.

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Details

Responsibilities

Respond to customer queries via email, phone, and live chat in a timely and professional manner.
Provide accurate information about products and services.
Troubleshoot and resolve customer issues effectively, escalating complex cases when necessary.
Maintain detailed and accurate records of customer interactions using CRM systems.
Follow company policies and procedures to ensure a consistent customer experience.
Collaborate with team members to share feedback and improve processes.

Details

Requirements

Excellent written and verbal communication skills in English.
Previous experience in a customer service or call centre environment is preferred.
Strong problem-solving skills with the ability to stay calm under pressure.
Proficiency with CRM software and Microsoft Office Suite.
Must have access to a reliable laptop/PC and a stable internet connection.
Ability to work UK business hours.

Application

How to apply

Read the application steps, confirm the requirements, and continue to the application page when you are ready.

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