Description

We are looking for an empathetic and professional Customer Care Agent to join a UK-based team committed to delivering exceptional service. In this role, you will be the first point of contact for customers, handling enquiries and resolving issues with efficiency and care. This position is ideal for someone with strong communication skills and a passion for helping others in a fast-paced environment.

Responsibilities

•  Respond to customer queries via email, phone, and live chat in a timely and professional manner.
•  Provide accurate information about products and services.
•  Troubleshoot and resolve customer issues effectively, escalating complex cases when necessary.
•  Maintain detailed and accurate records of customer interactions using CRM systems.
•  Follow company policies and procedures to ensure a consistent customer experience.
•  Collaborate with team members to share feedback and improve processes.

Requirements

•  Excellent written and verbal communication skills in English.
•  Previous experience in a customer service or call centre environment is preferred.
•  Strong problem-solving skills with the ability to stay calm under pressure.
•  Proficiency with CRM software and Microsoft Office Suite.
•  Must have access to a reliable laptop/PC and a stable internet connection.
•  Ability to work UK business hours.

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