Description

MSA Outsourcing Solutions is a South African based Company focused predominantly in staffing

for USA based clients. We provide high caliber staff, filling various roles in a multitude of industries

across the USA. Our turnaround time is expedient and everything is expected yesterday.

We are seeking Customer Service Agents with 2 years of experience, to work hand-in-hand with our

USA based clients, providing on demand support and assisting in achieving their customer service goals.

Please note that the role will be office-based in Houghton Estate Johannesburg, operating during

USA EST hours (3pm-12am daylight savings dependent)

Responsibilities

•  Receiving Inbound Calls
•  Making Outbound Calls
•  Actively assisting clients with their queries
•  Building and maintaining long-lasting client relationships
•  Overseeing an active CRM

Requirements

•  Computer proficiency
•  Strong English communication skills (written and verbal)
•  Proven record in the same or similar role
•  Ability to write clear and detailed reports
•  Strong ability to multi-task
•  High attention to detail

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