Customer Service Agent

Review the opportunity details below and follow the correct application method before the closing date.

Company

MSA Outsourcing Solutions

Location

Johannesburg, Gauteng

Closing date

Not Specified

Salary

Not specified

ContractCustomer Service

13 applications

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Details

Description

MSA Outsourcing Solutions is a South African based Company focused predominantly in staffing for USA based clients. We provide high caliber staff, filling various roles in a multitude of industries across the USA. Our turnaround time is expedient and everything is expected yesterday.

We are seeking Customer Service Agents with 2 years of experience, to work hand-in-hand with our USA based clients, providing on demand support and assisting in achieving their customer service goals.

Please note that the role will be office-based in Houghton Estate Johannesburg, operating during USA EST hours (3pm-12am daylight savings dependent)

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Details

Responsibilities

Receiving Inbound Calls
Making Outbound Calls
Actively assisting clients with their queries
Building and maintaining long-lasting client relationships
Overseeing an active CRM

Details

Requirements

Computer proficiency
Strong English communication skills (written and verbal)
Proven record in the same or similar role
Ability to write clear and detailed reports
Strong ability to multi-task
High attention to detail

Application

How to apply

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