Description

USAA is seeking Customer Service Representatives to support our members with insurance sales and service. In this role, you will assist customers with new and existing policies, provide accurate insurance advice, process billing and payments, and ensure members have the right coverage.

We provide a comprehensive 6-month paid training program (including licensing costs) to help you succeed.

Responsibilities

•  Answering calls, emails, and online queries
•  Helping people take out new insurance, make changes, or understand their policies
•  Giving proper advice so members are covered correctly
•  Explaining billing, payments, and claims
•  Working with different systems while still keeping conversations smooth
•  Staying up to date with compliance and insurance regulations

Requirements

•  Matric (Grade 12) or GED equivalent
•  Up to 1 year experience in customer service or sales (insurance/finance background is a plus)

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Skills & Competencies

•  Clear and professional communication (phone & email)
•  Able to work weekends and shifts between 8am – 9pm (MDT)
•  Must pass licensing exams within 90 days (company pays for this)