SASSA - Customer Service Agent

Review the opportunity details below and follow the correct application method before the closing date.

Company

Ison Xperiences

Location

Randburg, Gauteng

Closing date

Not Specified

Salary

Not specified

ContractCustomer Service

88 applications

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Details

Description

The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.

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Details

Responsibilities

Answering inbound calls timeously.
Be professional and polite at all times.
Listening attentively to customer queries.
Responding to customer queries accurately.
Ensure that quality standards are met.
Familiarize oneself with products and procedures.
Providing relevant information to ensure First Call Resolution.
Effectively resolve queries.
Escalating faults that cannot be concluded on first contact.
Ensuring that customer details are captured accurately.
Perform any adhoc tasks as and when required

Details

Requirements

Grade 12
Computer Literate
Excellent Communication & written skills
Serious and passionate about customer service and working in a customer service industry
Previous call centre experience
Fluent in English and another South African language

Details

Skills & Competencies

Customer focus
Ability to build customer loyalty
Conflict management
Excellent communication skills
High level of professionalism and an understanding ethical conduct.
Quality orientation

Application

How to apply

Read the application steps, confirm the requirements, and continue to the application page when you are ready.

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