Description

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat in a friendly and professional manner.
• Provide accurate information regarding products, services, and order status.
• Resolve customer complaints effectively and with empathy, ensuring a positive experience.
• Document customer interactions, feedback, and resolutions in our CRM system.
• Follow up with customers to ensure their issues are fully addressed and satisfaction is achieved.
• Collaborate with team members to improve processes and enhance customer experiences.
• Participate in ongoing training sessions to stay current with product knowledge and customer service techniques.

Requirements

• Previous experience in a customer service role is preferred, but not required.
• Strong verbal and written communication skills.
• Ability to listen attentively and respond appropriately to customer needs.
• Excellent problem-solving skills and a proactive approach to challenges.
• Familiarity with customer service software and CRM systems is a plus.
• Ability to work independently and maintain productivity in a remote setting.
• High school diploma or equivalent; a degree in a relevant field is advantageous.
• Flexibility to work various shifts as required.