Call Centre Agent X4
Company: ADvTECH
Salary: Not Specified
Location: Midrand, Gauteng
Closing Date: 05 October 2025
Description
This position provides additional calling capacity to support campuses in converting student enquiries into confirmed appointments and enrolments. As a Call Centre Agent, you will engage prospective students, provide accurate programme and appointment information, ensure quality of bookings, and coordinate closely with campus staff. You will also assist with ad-hoc campaign and support calling to drive attendance, document submission, and registration readiness.
Responsibilities
- Contact prospective students within defined response-time targets (aiming for sub-5 minutes where possible).
- Deliver a friendly, professional, and consistent caller experience aligned to scripted frameworks.
- Actively handle common objections (e.g., “too busy to visit campus”) and apply escalation paths where required.
- Accurately log call outcomes in the CRM/Overflow system.
- Secure on-campus or approved digital consultations in line with campus availability and capacity rules.
- Verify booking accuracy: correct date, time, campus, and student details.
- Uphold booking quality standards to reduce no-shows and rework.
- Support adherence to booking caps (digital and on-campus) and escalate exceptions for approval.
- Ensure all bookings are handed over to the correct campus team with complete and accurate information.
- Collaborate with campus advisors to maximise attendance and conversions.
- Flag capacity or objection trends for review and continuous improvement.
- Drive attendance for Open Days, and other campus marketing initiatives.
- Follow up with students to submit outstanding documents (ID, results, proof of payment).
- Support admitted students with registration steps, including deposit and pre-registration fee confirmation.
- Conduct light retention or milestone check-in calls where required.
Requirements
- Minimum of Matric
- Previous customer service or calling experience (advantageous but not mandatory).
- Computer literacy and ability to work with MS Suite/CRM/calling platforms.
- Availability for flexible, part-time shifts including evenings and weekends when required.
- Commitment to delivering a professional student experience.
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Skills & Competencies
- Strong verbal communication and active listening skills.
- Ability to follow structured scripts while adapting to caller responses.
- Attention to detail in data entry and booking processes.
- Confidence in objection handling and customer engagement.
- Collaborative mindset to work with both Overflow Facility and campus teams.
Working Hours:
Monday to Friday Available Daily Shift Hours:
- 09:00 a.m to 13:00 p.m
- 10:00 a.m to 14:00 p.m
- 14:00 p.m to 18:00 p.m
- 15:00 p.m to 19:00 p.m
Application Response:
Due to the high volume of CVs received, please note that personal contact with all applicants may not be feasible. Only candidates whose qualifications and skills closely align with the position requirements will be contacted for interviews.