Description

Responsibilities

• Register patients according to established standards.
• Assists patients in completing necessary medical forms including medical insurances.
• Monitor and maintain the clinical equipment, stationery and medication required.
• Inform patients of clinic procedures and manages patient’s records.
• Open new patient files according to standard procedures.
• Ensure patient information is correct.
• Process medical aid payments.
• Move patients through appoints as scheduled.
• Obtain medical reports if required.
• Ensure the reception area is clean and maintained to safeguard the patient’s privacy and confidentiality.
• Answer all incoming calls within a reasonable time according to Dis-Chem standards.
• Use proper telephone etiquette when speaking with patients over the phone.
• Give relevant and accurate information to callers regarding their requests, questions or concerns.
• Ensure to take down caller details on all calls that come through to the switchboard for the third time, and email the relevant staff.
• Ensure you are taking the correct message from the callers – repeat the message to the caller for confirmation.
• Take extra care when taking caller contact details – repeat the details to the caller for confirmation.
• Ask the caller adequate question to ensure the correct message is transferred.
• Ensure that messages or calls get transferred to the correct person at all times.
• Assist walk-in guests in reaching staff for in regards to meetings and/ or deliveries.
• Provide customers with area codes, work telephone numbers and other relevant information when requested.
• Ensure customers, guest and callers receive relevant feedback, within good time, regarding queries.
• Helps patients in distress by responding to emergencies.
• Advice and assist patients regarding medical aid authorization procedures.
• Follow up with patients regarding any feedback requested.

Requirements

• Grade 12 / Matric

Skills & Competencies

• Ability to work under pressure
• Deadline driven
• Follow and give oral and written instructions