Description

Responsibilities

• Receive deposits and update on the applicable systems.
• Comply with all policies and procedures to eliminate any possible risks to the company and the customer
• Check container/Bag for any damages or interferences and report all anomalies to Team Controller.
• Acknowledge container/bag on applicable system.
• Process all deposits in line with the agreed upon banks SLAs and SOPs on the applicable system.
• Prep workstation accurately for effective and efficient note counting.
• Sort all prepped deposits/notes for (FDP/ACDP) on the same day, within the cut off times.
• Send rejected notes to the Reject Teller together with the PCD cards, deposit slips and stop loss bag to verify and balance
• Operator to write a board (client name, date, denominations & number of bundles & operator name) & show it to the camera.
• Balance per deposit
• Report differences to the Team Controller
• Fill the production sheet
• The technician to sign the downtime register on machine breakdowns
• End of day bundles to be verified by Team Controller.
• Daily balancing\reconciliation by Team controller
• Perform a reconciliation of all notes rejected in order to validate the information
• Manually check all rejected notes for counterfeits, dye-stained and mutilated notes
• Perform cash transfers to vaults
• Perform end of day balancing/ reconciliation of all cash received
• Handle all transactions including shortages and surpluses according to SOPs
• Check container/Bag for damage /tamper, report anomalies to Team Controller.
• Acknowledge container/bag on applicable system.
• All deposits must be kept separate per customer at all times and all deposits must be processed on the same day received by the customer.
• All deposits must be processed and balanced on the applicable system
• Perform end of day balancing/ reconciliation of all cash received
• All transactions, including shortages and surpluses must be handled according to SOPS
• Accurate prepping must be done to enable effective and efficient note counting
• Process bulk coin deposits in accordance with SBV’s policies and Procedures
• Sort and process teller coin transfers
• Write a board (client name, date, denomination and the operator names) & show it to the camera
• Receive and verify the money(bins), check the seal, denomination and bin register
• Count out the bags to balance with the bin page and denomination
• Cut the bags open to fill the wagon
• Clear jams on the machines
• Balance the money per client / deposit
• Report differences to the Team Controller
• Perform end of day balance/ reconciliation
• Validate all transactions linked to system integrations as per banks SLA
• Inform client services of account numbers not linked to bank system to avoid delays in crediting the customer
• Verify deposit account number to eliminate losses or misposts
• Escalate system downtime/delayed batches to team controller
• Payroll / change transactions must be processed in accordance with SLA per customer
• Report all discrepancies to the Team Controller timeously
• Floats must be sealed in drop safe bags along with float packing slips and placed into trolleys as per client requirement
• Payroll entries to be processed within the banks SLA timeframes
• Maintain all equipment by reporting any defects on equipment to the Team Controller
• Obtain banks authorization prior to despatching as per SOP

Requirements

• Grade 12 with Maths Literacy
• 6 months previous cashier/teller experience: Advantageous