Funeral Policy Administrator

Review the opportunity details below and follow the correct application method before the closing date.

Company

Discovery Life

Location

Sandton, Gauteng

Closing date

Not Specified

Salary

Not specified

ContractAdministration

12 applications

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Details

Description

The primary purpose of the role is to support the administration of individual funeral policies. Discovery Life has an outsource partner who administers the policies, but our clients and financial advisors need support to ensure timely and accurate processing. The policy Administrator will work with the outsource service provider based on established procedures, and maintain reports as prescribed.

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Details

Responsibilities

Provide customer service to direct clients (attend to inquiries such as: Add or delete lives assured, update premium collection mandate, update contact and/ or beneficiary details, dispatch policy information, provide forms (e.g., Claims) and assist in how to complete forms and route them, etc.).
Assist clients and financial advisors with credit control queries (provide statements, payment arrangements, refunds, etc.).
Attend to customer complaints and route escalations to TL/ Manager.
Support financial advisors with ‘How to’ information in relation to the individual funeral product.
Prepare and dispatch reports (weekly/ monthly / daily) to financial advisors and Franchises.
Maintain prescribed reports and statistics.

Details

Requirements

Completed Matric (Grade 12)
Customer service experience (advantageous)
Post matric qualification (advantageous)
Computer skills: Microsoft Word, Excel, Outlook

Details

Skills & Competencies

Logical, analytical problem-solving ability.
Numeracy (ability to work with numbers).
Excellent interpersonal skills.
Excellent verbal and written communication skills.
Ability to take accountability, responsibility and ownership.

Application

How to apply

Read the application steps, confirm the requirements, and continue to the application page when you are ready.

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