Job Summary

The Department of Employment and Labour is recruiting for a Client Service Officer: Public Employment Services position at the Labour Centre in Kariega. This is a public sector opportunity suited to candidates who want to support job seekers and help deliver employment-related services in a professional government environment.

The role involves registering work seekers and opportunities on ESSA, assisting with employment services administration, referring clients for counselling support, and helping with placement-related processes. It is ideal for candidates with Grade 12, strong people skills, and the ability to communicate clearly and work well in an administrative setting.

Job Description

The Client Service Officer: Public Employment Services will support the delivery of employment services to work seekers and employers through the Labour Centre. The successful candidate will assist with the registration of work seekers and work opportunities on ESSA, provide administrative support for placements, and help connect clients with relevant employment and learning opportunities.

This role is suited to someone who is professional, organised, and able to work with members of the public in a service-driven environment. The position also includes general administrative duties and participation in advocacy sessions when required.

Responsibilities

• Render registration services of work seekers on ESSA
• Render registration services of work and learning opportunities on ESSA
• Refer work seekers for Employment Counselling services
• Provide administrative support with the placement of work seekers in work and learning opportunities
• Perform general administrative duties
• Participate in advocacy sessions as and when required
• Support public employment services within the Labour Centre

Requirements

• Must have a Grade 12 / Senior Certificate
• No experience required
• Must have knowledge of:
  • Policies, procedures, and guidelines
  • Employment Services Act
  • Public Service Act and Regulations
  • Batho Pele Principles

Skills

• Interpersonal skills
• Telephone etiquette
• Interviewing skills
• Computer literacy
• Verbal communication skills
• Written communication skills
• Listening skills
• Problem-solving ability
• Ability to interpret legislation
• Client service skills

Additional Information

• Post Number: 12/43
• Position: Client Service Officer: Public Employment Services
• Reference Number: HR4/4/1/02
• Salary: R269 499 per annum
• Centre: Labour Centre, Kariega
• Closing Date: 24 April 2026
• Re-advertisement: Applicants who previously applied must re-apply
• Enquiries: Ms W Koba – (041) 995 7047