Job Description

The Gauteng Department of Health is inviting applications for the Client information Clerk position at Dr Yusuf Dadoo Hospital. This role is suited to candidates who can provide switchboard, reception, and administrative support in a hospital environment while ensuring that clients and visitors are assisted professionally and efficiently.

The successful candidates will manage incoming calls, handle enquiries, direct visitors, maintain records, update contact information, compile reports, and support the smooth running of the switchboard and reception function. This is a strong opportunity for someone with good communication skills, customer service awareness, and the ability to work under pressure.

Responsibilities

• Manage and operate the switchboard by answering incoming and ongoing calls
• Handle internal and external enquiries
• Keep the office, filing system, and records up to date
• Ensure customers are correctly referred to the relevant stakeholders
• Take messages and ensure correct distribution
• Provide basic information to customers about the department’s services
• Keep the reception area clean and tidy
• Receive guests and visitors and direct them to the relevant offices
• Update and distribute the internal telephone directory
• Keep a database of important contact numbers for easy access and retrieval
• Compile monthly reports and submit them to the manager
• Maintain records of all documents copied and printed in registers
• Report faults on the telephone system and photocopier and liaise with the ICT department
• Use the telephone management system to monitor telephone accounts
• Print reports, verify information, and submit them to the manager
• Ensure all telecommunication accounts are up to date
• Perform any other delegated duties as required by the supervisor

Requirements

• Grade 12 certificate, National Senior Certificate, or NQF Level 4
• Knowledge of administrative and clerical procedures
• Understanding of Public Service Regulations
• Good customer etiquette
• Listening and writing skills
• Good communication and interpersonal skills
• Understanding of telephone etiquette
• Basic knowledge of problem solving and analysis
• Accountability and ethical conduct
• Ability to communicate in English verbally and in writing
• Computer literacy in MS Word, MS Excel, internet, and emails
• Ability to cope under pressure
• Understanding of Batho Pele Principles
• Client orientation and customer focus
• Willingness to work shifts, including weekends and public holidays
• A minimum of 1 year of experience in switchboard operations and administrative functions will be an added advantage

Skills and Attributes

• Customer service skills
• Switchboard and reception support ability
• Administrative and clerical skills
• Telephone etiquette
• Communication skills
• Interpersonal skills
• Recordkeeping ability
• Attention to detail
• Professional conduct
• Ability to work under pressure