Job Description

The Department of Employment and Labour is inviting applications for the position of Client Service Officer: Unemployment Insurance Fund.

This opportunity is based at the Makhanda Labour Centre in the Eastern Cape. The successful candidate will provide client service support related to UIF benefits, screening services, payment continuation forms and administrative functions.

Reference Number

HR/4/4/1/75

Duties and Responsibilities

• Provide screening services.
• Process applications for UIF benefits.
• Register payment continuation forms.
• Provide administrative functions.

Minimum Requirements

• Grade 12 / Senior Certificate
• No experience required

Knowledge

• Unemployment Insurance Act and Regulations
• Unemployment Insurance Contributions Act
• Public Financial Management Act
• Protection of Personal Information Act
• Department of Labour and UIF policies and procedures
• Treasury Regulations
• UIF vision, mission and values
• Departmental policies, procedures and guidelines
• Batho Pele Principles

Skills and Competencies

• Interpersonal skills
• Telephone etiquette
• Interviewing skills
• Computer literacy
• Verbal and written communication skills
• Listening skills
• Ability to interpret the UI Act and Contribution Act
• Conflict management
• Time management
• Customer relations
• Analytical skills
• On-the-job training on operational systems

Enquiries

For enquiries, contact Ms N Ntlokwana on 046 622 2104.

Employment Equity

Priority will be given to African Males, White Males, White Females, Indian Females, Indian Males, Coloured Males, Coloured Females and People with Disabilities.