Job Description

FNB is inviting applications for a FirstJob Learner opportunity based in Johannesburg, Gauteng.

This is a development role where the successful candidate will complete a formal registered qualification while gaining practical workplace experience.

During the programme, the learner will be responsible for completing assigned tasks that support business objectives. These may include research, analysis, administration, process work, project support, customer service activities, reporting, and personal development.

Additional work-related training will be provided where required.

Responsibilities

• Complete a formal registered qualification during the period of employment.
• Fulfil all requirements of the qualification.
• Complete assigned work tasks according to predefined objectives.
• Support research, analysis, administration, process work, and project activities.
• Identify and escalate potential risks that may increase costs.
• Demonstrate cost awareness and responsible use of resources.
• Increase knowledge and understanding of financial processes.
• Follow required operating standards.
• Adhere to company values, service standards, and Treating Customers Fairly principles.
• Resolve customer dissatisfaction and complaints where required.
• Take ownership of customer problems.
• Communicate with customers according to agreed standards.
• Collect customer feedback to help improve customer service.
• Ensure product knowledge and advice are technically accurate.
• Follow company processes and procedures to maintain operational efficiency.
• Ensure quality standards are followed.
• Maintain accurate activity reports.
• Investigate ways to improve and optimise processes.
• Contribute to aligning business processes with customer service.
• Advise line management on possible process and system improvement opportunities.
• Work with team members to achieve team goals.
• Share useful information and knowledge with the team.
• Respect diversity and support an inclusive work environment.
• Identify personal development gaps.
• Create and review a development plan with the team leader.
• Commit to continuous personal improvement.

Requirements

• Must be willing to complete a formal registered qualification.
• Must be willing to gain workplace experience while studying.
• Must be able to complete assigned business tasks.
• Must be willing to participate in additional work-related training where required.
• Must be able to follow company policies, procedures, and service standards.
• Must be able to work with customers and team members professionally.

Skills

• Administration
• Research support
• Analysis
• Customer service
• Communication skills
• Teamwork
• Problem-solving
• Process improvement
• Reporting
• Attention to detail
• Time management
• Willingness to learn
• Personal development
• Customer feedback handling
• Quality awareness
• Operational support
• Financial process awareness