Job Description

Synergy Transformation Solutions PTY Ltd is inviting applications for a Contact Centre Management Learnership based in Sandton, Gauteng.

This learnership is aimed at unemployed young people who want to complete training in customer service, contact centre operations and service coordination.

The programme focuses on handling customer queries, supporting call centre operations, assisting with reporting, monitoring service quality and learning customer service processes.

This opportunity is suitable for candidates who are computer literate, interested in customer service, and willing to build practical workplace skills in a contact centre environment.

Responsibilities

• Handle customer queries.
• Support call centre operations.
• Assist with reporting.
• Monitor service quality.
• Learn customer service processes.
• Support service coordination tasks.
• Communicate professionally with customers and team members.
• Follow contact centre procedures and workplace instructions.
• Build practical skills in customer service and call centre operations.

Requirements

Applicants must meet the following requirements:

• Must be unemployed.
• Must be between the ages of 18 and 28.
• Must have completed Matric / Grade 12.

OR

• Must have a Business Administration or Business Management qualification.

Applicants must also have:

• Computer literacy.
• Interest in customer service and contact centre operations.
• Willingness to learn and participate in a structured learnership programme.

Advantageous

• Prior customer service exposure will be advantageous.
• Previous call centre or administrative exposure will be beneficial.

Skills

• Customer service
• Contact centre operations
• Call centre support
• Query handling
• Service coordination
• Reporting support
• Service quality monitoring
• Computer literacy
• Communication skills
• Listening skills
• Problem-solving
• Attention to detail
• Teamwork
• Professional conduct
• Willingness to learn
• Workplace readiness