Job Description

FNB is inviting applications for the FirstJob Learner Programme based in Johannesburg.

This learner role is a development opportunity where the successful candidate will complete a formal registered qualification while gaining practical workplace experience. During the period of employment, the learner will support predefined work objectives through tasks such as research, analysis, administration, process work, project support, customer service, reporting, and operational activities that add value to the business area.

The learner will also be expected to fulfil all requirements of the qualification and participate in additional work-related training where required.

This opportunity is suitable for candidates who are eager to learn, develop professionally, contribute to a team, and build workplace experience within a leading financial services environment.

Responsibilities

• Complete a formal registered qualification while gaining work experience.
• Deliver tasks that support predefined work objectives.
• Assist with research, analysis, administration, process work, and project-related tasks.
• Identify and escalate potential risks that may lead to increased costs.
• Demonstrate cost awareness and responsibility in daily work.
• Increase knowledge and understanding of financial processes.
• Adhere to required operating standards.
• Follow the organisation’s shared values and service standards.
• Support Treating Customers Fairly principles during customer interactions.
• Resolve customer dissatisfaction and complaints where required.
• Take ownership of customer problems and communicate according to agreed standards.
• Collect customer feedback to support service improvement.
• Ensure product knowledge and advice are technically accurate.
• Work with processes and procedures that support operational efficiency.
• Maintain quality standards in assigned work.
• Follow company policies and procedures.
• Maintain accurate activity reports.
• Investigate innovative ways to optimise processes.
• Contribute to business process alignment with customer service.
• Advise line management on possible process and system improvements.
• Work with team members to achieve shared goals.
• Share useful information and knowledge with the team.
• Respect diversity and contribute to an inclusive work environment.
• Identify personal development gaps.
• Create and review a personal development plan with the team leader.
• Demonstrate commitment to continuous personal improvement.

Requirements

• Must be able to complete a formal registered qualification during the programme.
• Must be willing to gain workplace experience while studying.
• Must be able to complete work-related training where required.
• Must be able to perform administrative, research, analysis, process, and project support tasks.
• Must be able to communicate with customers according to agreed standards.
• Must be willing to follow company policies, procedures, service standards, and operating requirements.
• Must be able to maintain accurate activity reports.
• Must be willing to work with a team and contribute to team goals.
• Must be committed to personal development and continuous improvement.
• Must be able to identify development gaps and work on a personal development plan.
• Must respect diversity and support an inclusive workplace.

Skills

• Administration.
• Research and analysis.
• Customer service.
• Communication skills.
• Problem-solving.
• Complaint handling.
• Attention to detail.
• Report keeping.
• Process improvement.
• Risk awareness.
• Cost consciousness.
• Teamwork.
• Respect for diversity.
• Time management.
• Learning ability.
• Personal development planning.
• Operational support.
• Service standards awareness.
• Ability to follow policies and procedures.
• Willingness to learn and improve.