Description

The Product Support Intern role is designed to provide foundational assistance across application testing, digital content configuration, client onboarding, and general marketing initiatives.

The intern will help maintain system quality by conducting routine functionality checks, migrating and formatting digital assets, and setting up initial tenant environments for new clients.

This position offers a learning pathway to gain practical, cross-functional experience within a dynamic technology environment while collaborating with technical, operations, and sales teams.

Reference: PSI300626

Job Type: Contract

Responsibilities

Testing & Quality Assurance

• Assist with proactive in-production testing and monitor the live user experience.
• Conduct functionality testing on software deployments across UAT and Production environments.
• Support reactive bug testing, log stakeholder feedback, and assist with resolution management.
• Help document user stories and edge cases for newly introduced features and functionality.

Content & Application Support

• Recreate and format external client processes and documentation into the standard internal OnRamp format.
• Review and update customer or prospect content to align with operational best practices.
• Verify system interactions and reporting frameworks by testing pre-defined workflows and user scenarios.
• Help create internal system content, support sales training initiatives, and manage customer portal reporting metrics.
• Assist with the basic design of external media assets, including simple videos and infographics.
• Conduct foundational research to support the development of training courses intended for resale.

Client Onboarding & Project Support

• Set up new client tenants by configuring basic system settings, branding, users, and foundational content.
• Support client communication workflows.
• Assist with user training during platform onboarding.
• Provide day-to-day project management and tracking support using internal tools.

Marketing Assistance

• Provide administrative and creative support for company websites, social media channels, and sales enablement initiatives.

General

• Perform ad-hoc tasks as required.
• Adapt to evolving challenges as they arise.
• Support clients with service and solutions tailored to their needs.

Requirements

• Completed or final-year tertiary qualification, Diploma or Degree, in one of the following fields:
  • Information Technology
  • Computer Science
  • Information Systems
  • Digital Media
  • Related field
• Foundational understanding of basic technology applications, software testing concepts, or digital content layouts.
• Strong attention to detail with the ability to identify formatting issues, system bugs, or workflow inconsistencies.
• Basic familiarity with digital design tools, including the ability to create simple infographics, basic video clips, or presentations.
• Good written and verbal communication skills for internal team coordination and basic client support.
• High learning agility with curiosity to learn new software platforms, portals, and workflow tools.
• Practical problem-solving skills.
• Structured approach to executing repetitive tasks efficiently.

Skills & Competencies

• Application testing.
• Quality assurance support.
• UAT testing.
• Production testing.
• Bug testing.
• User story documentation.
• Edge case documentation.
• Digital content formatting.
• Application support.
• Client onboarding support.
• Project tracking.
• Marketing support.
• Basic digital design.
• Infographic creation.
• Basic video creation.
• Research.
• Written communication.
• Verbal communication.
• Attention to detail.
• Problem-solving.
• Learning agility.
• Workflow tools.
• Client support.

Other

Contact person: Carissa Moopanar

The role may evolve over time as the technical environment changes.

Responsibilities listed are not exhaustive.