Customer Services Call Centre Consultant

Review the opportunity details below and follow the correct application method before the closing date.

Company

BMW Group

Location

Midrand, Gauteng

Closing date

Not Specified

Salary

Not specified

PermanentCustomer Service

22 applications

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Details

Description

As a Customer Services Call Centre Consultant at BMW, you will be responsible for handling inbound voice and email queries from customers. Your role will involve resolving customer issues efficiently, providing accurate information, and processing various finance-related requests. You will play a vital role in ensuring customer satisfaction through prompt and professional service.

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Details

Responsibilities

Answering calls within 20seconds to drive Service Level and ensure a one call resolution for customers by reviewing processes for resolving the customer queries
Provide settlement quotes
Request for Deal adjustments ( due date, change in structure of finance agreement, e.g. term, monthly premium or balloon payment)
Natis requests ( Necessary checks regarding receipt of payment and preparation of documentation)
Moratoriums ( assessment required based on reasoning and affordability)
Change of banking details ( verification completed)
Updating personal particulars of clients against required (e.g., telephone, email and physical addresses)
Exit letters ( assess stability before processing)
Substitution of goods ( Verification of required information, e.g. invoice and insurance to be checked )
Providing remittances
Providing and explaining of statements, amortization schedules and audit summary)
Loading of beneficiaries ( assessment and verification of documents provided)
Request refunds (IPA and Automated refunds)
Escalate processing of additional finance on current finance agreement e.g. motor plan / warranty extensions ( advise process, gather relevant information and documents, application captured)
Investigate and processing of Bank Allocations
Bank Recon
Investigate and resolve related account queries / complaints
Liaise with clients, dealers, Insurance and other internal departments
Request write-offs/yellow slips
Ad-hoc duties when required
Encourage survey uptake and drive excellent customer service

Details

Requirements

Proven experience in a call centre or customer service environment, preferably within finance or automotive sectors.

Details

Skills & Competencies

Ability to handle financial and account-related queries.
Excellent communication skills, both verbal and written.
Proficient in handling customer complaints and resolving issues efficiently.
Strong attention to detail and ability to follow procedures.
Capable of working under pressure while maintaining high service levels.
Good knowledge of customer service tools and systems.
Comfortable working with financial documentation and performing reconciliations.
Team player with the ability to work cross-functionally.
High level of professionalism and customer service orientation.

Application

How to apply

Read the application steps, confirm the requirements, and continue to the application page when you are ready.

Open application page

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