Client Liaison Officer

Review the opportunity details below and follow the correct application method before the closing date.

Company

Value Logistics

Location

Elandsfontein, Gauteng

Closing date

Not Specified

Salary

Not specified

ContractCustomer Service

6 applications

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Details

Description

The Client Liaison Officer is responsible for providing efficient customer service by managing collection requests, swiftly resolving queries and ensuring effective communication between departments.

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Details

Responsibilities

Receive, action and resolve queries within 45 minutes and close off the collection
Ensure details on a collection request are accurate
Hand all unaccepted quotes to Sales to be followed through
Manage and resolve all subcontractor and agent queries
Receive and execute collection requests telephonically
Ensure constant awareness of any operational difficulties and advise customers accordingly
Identify statistics required to assist in managing the branch
Develop methods of being able to extract statistics information
Constantly maintain available statistics
Analyse all monthly reports
Advise the Sales department of none/reduced usage by regular customers
Encourage positive communication between departments
Liaise with customers and Value Express to execute services of collection, delivery, query or quote
Liaise with operations to ensure customers’ requests are carried out
Liaise with Managers with regards to accounts on credit hold
Ensure all daily report inputs have been actioned
Ensure all billing paperwork is reconciled and handed to operations
Receive quote requests on email and telephonically; action and close off within 45 minutes
Receive all claim related queries, compile claim pack with information received from operations and hand over the claim pack to Administration Manager
Assist in relevant operations/operational functions as required

Details

Requirements

Grade 12 (Matric)

Details

Skills & Competencies

Detail-oriented
Customer Relationship Management
Statistical and numerical ability
Excellent verbal and written communication skills

Application

How to apply

Read the application steps, confirm the requirements, and continue to the application page when you are ready.

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